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Jan
10th

Resolving Disputes With Internet Bingo Sites

Things run very smoothly at most internet bingo sites but occasionally there is a problem or dispute. Since internet bingo is such a highly competitive industry bingo operators take complaints very seriously and will bend over backwards to resolve disputes with players. Although disputes are uncommon at most bingo sites just about every operator has policies and procedures in place to resolve disputes and complaints as quickly and equitable as possible. For players that may have an issue with their current bingo site here are a few guidelines to help resolve disputes.

In the past some bingo operators were less than helpful in resolving disputes with players. Today there are over 400 bingo sites online and most operators are eager to maintain their reputations and retain loyal players. The days of shoddy customer service are over and if an internet bingo operator wants to survive in today’s business environment they must provide excellent customer service and dispute resolution. In the past some operators simply shut down the lines of communication between player and operator. Some internet bingo operators hid behind vague and cryptic terms and conditions designed to make dispute resolution as difficult as possible but fortunately those days are gone. Players should know their rights and what steps to take if there is a problem.

Usually internet bingo sites are licensed by government regulators and if a site is not licensed it is better to avoid it altogether. If trying to resolve a dispute with an operator fails players can complain to the licensing body. If a player needs to lodge a complaint they need the following information.

Players should document everything they can. For example if a game screen freezes players should make a screenshot of the offending game screen and contact customer service. There is usually a game identification number somewhere on the page which can help the operator an accurate indication of when the problem occurred. The more documentation the better. Be sure to document everything related to the complaint. This includes emails, chat logs and other communications with the site. Be sure to note the date and time of the incident.

When lodging a complaint be sure to treat the Chat Monitors and customer service representatives politely. Some internet bingo sites will ban players they think are troublesome and difficult. Once a player has been banned it can make it all but impossible to resolve a dispute.

Make sure to maintain a record of all deposits and withdrawals. In most cases transaction records can be downloaded from the site’s banking platform. If they are not available player’s can request a record of transactions from customer service.

Players should always read gambling terms and conditions before signing up at any bingo site. If the terms and conditions are less than favorable it is better to look elsewhere. Avoid sites with vague or unclear terms and conditions.

Today intense industry competition has kept most bingo operators on their toes. A bingo site with a bad reputation will not last long and word spreads quickly. By doing a little homework in advance internet bingo players can avoid a lot of future unpleasantness.